We want you to love your purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
We accept returns within 30 days of delivery.
To qualify, items must be:
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Unused and in the same condition you received them
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In the original packaging (including accessories, tags, manuals, etc.)
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Free of wear, damage, or alterations
Certain items may be non-returnable for hygiene or customization reasons. See below.
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Custom or personalized products
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Earrings or intimate items (hygiene reasons)
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Opened beauty or skincare products
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Heavy/oversized items already assembled or installed
If you’re unsure whether your item is eligible, contact us before sending it back.
Return Process
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Email us at support@dazzlemontreal.com with your order number and reason for return.
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We will approve your return and send you the return instructions.
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Ship the item back using the carrier of your choice.
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Once received and inspected, we’ll notify you of your refund status.
Return Shipping Costs
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Customers are responsible for return shipping fees.
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Original shipping fees are non-refundable.
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If the return is due to an error on our part (defective or wrong item), we will cover the return costs.
Refunds
Once your return is inspected and approved, a refund will be issued to your original payment method within 3–7 business days.
Please note:
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Shipping costs are not refunded.
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If the item is not in its original condition or missing parts, a partial refund may be issued.
Exchanges
We accept exchanges for the same item or an item of equal value, depending on availability.
Contact us at support@dazzlemontreal.com to start an exchange.
Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 48 hours
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Include your order number and photos of the issue
We will replace the item or issue a refund at no additional cost.
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
If the order has already shipped, cancellation is no longer possible.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
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Check your bank or credit card provider
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Contact your payment provider
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If you still need help, contact us at support@dazzlemontreal.com
Contact Us
For any questions regarding returns or refunds, contact our support team:
📩 support@dazzlemontreal.com
