1. What type of jewelry do you sell?

We specialize in high-quality, durable, hypoallergenic pieces with long-lasting shine.
Our goal is to offer luxury-inspired designs without luxury pricing.

2. Is your jewelry waterproof?

Our pieces are designed to resist everyday wear, but to keep them in the best condition, we recommend avoiding:

  • Long showers

  • Pools & ocean water

  • Perfume or harsh chemicals

Light contact with water is usually fine.

3. Will my jewelry tarnish?

With proper care, our contre-plaqué pieces are resistant to tarnishing.
However, to maintain shine long-term, we recommend storing them in a dry place and cleaning them regularly.

4. Is the jewelry hypoallergenic?

Yes! Most pieces are hypoallergenic and safe for sensitive skin.
All product descriptions list the exact materials used.

5. How do I take care of my jewelry?

To keep your jewelry shining:

  • Avoid water exposure

  • Keep away from lotions, perfume, and sweat

  • Store in a jewelry pouch

  • Wipe with a soft cloth after wearing

6. What if I ordered the wrong size?

No problem!
Contact us at support@dazzlemontreal.com within 30 days and we’ll help you exchange it (depending on availability).

7. Do you accept returns?

Yes, we offer 30-day returns on eligible items.
Please check our Return Policy for details.
Note: Some items like earrings are non-returnable for hygiene reasons.

8. How long will it take to receive my order?

Shipping times usually are:

  • Canada & USA: 3–10 business days

  • International: 7–20 business days

Processing time is 1–3 business days before shipping.

9. Where are you located?

We are proudly based in Montreal, Canada.

10. Do you ship internationally?

Yes! We ship worldwide.
Shipping rates are calculated at checkout based on your location.

11. Do you offer warranties?

We offer a 30-day craftsmanship guarantee.
If your item arrives damaged or defective, we will replace it free of charge.

12. What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • Amex

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are secure and encrypted.

13. Can I cancel my order?

Orders can only be cancelled within 12 hours of purchase.
If your order has already shipped, cancellation is not possible.

14. How do I contact customer service?

You can reach us anytime at:
📩 support@dazzlemontreal.ca

We usually respond within 24 hours.

15. Do you restock sold-out items?

Yes! Many items are restocked based on demand.
Follow us on social media or join our email list to stay updated.